HARRISBURG, Pa. — Attorney General Kathleen G. Kane yesterday announced her office has launched a toll-free helpline through which designated staff will act as an intermediary between consumers and UPMC and Highmark.

In an effort to help consumers understand their rights and cut through confusion they have about their plans, the Office of Attorney General will contact UPMC or Highmark on behalf of consumers who have a conflict with either entity, depending upon the nature of the conflict.

Consumers who call the helpline, 1-844-743-2015, can expect to speak with a Helpline Specialist who will listen to their complaint and assist with processing their information.

In order to expedite the process, consumers should provide basic information about themselves, and be prepared to: describe in as much detail as possible the conflict they experienced with either UPMC or Highmark; provide any correspondence they may have received from either company; provide insurance coverage information because of the variety of plans that exist.

Before the complaint is processed, consumers will receive a confirmation email or letter with a summary of their complaint, as well as release forms.

Call process times will vary but Helpline Specialists will take whatever time is needed to guide consumers through the process. The helpline will operate from 8:30 a.m. to 5:00 p.m., Monday through Friday.

Consumers who call the helpline outside of normal business hours, on the weekend or when specialists are assisting other consumers can leave a message. Calls will be returned in the order in which they were received.

For more information about the UPMC/Highmark transition plan, consent decree or frequently asked questions, visit www.stayinformed.pa.gov.